What are the delivery charges ?
Delivery charges are based on weight and your location. We incur relatively higher shipping costs,
when the weight of the shipment goes up. So a nominal fee would be charged to effectively deliver
the products to you, safe and sound.
What is the estimated delivery time ?
The delivery time varies depending on your location. However, we promise to ensure that you get
your products within a reasonable period of time.
How to track the shipment ?
As soon as your order is placed, we will send you an e-mail stating the Waybill/Order Number
details. Using these you can track your order at "http://www.delhivery.com/", our trusted courier
Are there any hidden costs (sales tax, octroi etc) ?
There are no hidden or extra charges for the products you purchase on Up With Organic. The price
you see on the final payment page in our website is the amount you would pay. This includes all the
taxes, shipping charges and cash on delivery charges.
Are there any extra charges for Cash on Delivery ?
Yes. A nominal fee of Rs. 45 would be charged for all Cash on Delivery purchases.
What is the delivery area covered ?
As of April-27- 2016, we deliver to 4986 pin codes across India. You can type in and check our
delivery status to your pin code area, before making a purchase. Also, Cash on Delivery might not be
applicable to some pin codes.
I need to return an item, how do I arrange for a pick-up ?
Returns are easy to make. You can call us with your order ID(included in the invoice) and request for
returns. Contact information is provided in the "Contact Us" page of our website. You can also write
to us at "firstname.lastname@example.org" stating that you need to return the product(s) and the order
ID. Our courier partner will attempt to pick up the product(s) from you and if he/she is unable to do
so, you can send us the product to our registered address given in the "Contact Us" page, in our
website. The shipping expenses for the returns would be borne by us. The value of the returned
product(s) will be credited in your bank account within 15 to 30 working days, after the receipt of
the returned product(s).
Does Up With Organic deliver internationally ?
As of now, we do not deliver internationally. Our delivery area is limited to India. We shall keep you
posted if there is any change in this policy.